Arrival and Departure
Arrival: Check in between 3pm and 11:30pm (for early or late arrival, please contact us).
Departure: Check out 12:00pm or according to pre-agreement with the establishment Mayfez.

Our hosts are welcome anytime and can enjoy the premises or relax while waiting for their room to be ready.

Nevertheless, we thank you kindly to inform us about your approximate arrival time.

Children and extra beds
All the children under 2 years stay for free for the use of baby cots. All the children under 7 years stay for free for the use of extra beds. All older children or grown-ups are charged 380 MAD per night for the use of complementary beds.

The maximum number of extra beds in room is equal to 1 (some extra beds are suitable for 2 children, but not for 2 adults). Extra beds and baby cots are only available upon request and must be confirmed by Mayfez.

The added charges are not automatically calculated in the total amount of the reservation on the website and must be directly adjusted separately with Mayfez at checkout.
Please note that the room rate includes Continental breakfast served at the restaurant table or in room between 8am and 10:30am. Complementary meals are available on the menu and will be charged.
Smoking Policy
For security reasons, All our rooms are no smoking rooms with the exception of the room terraces. All offenders will be charged an extra MAD 500(45€). The rest of the hotel remains smoker friendly.
Animals are not allowed inside the hotel.
Parking and transfer
With its location in the heart of the Medina, Riad Mayfez is not accessible by road and therefore has no parking. A ten-minute walk is needed from the closest parking area.

We recommend you contact us by phone, WhatsApp or FaceTime 15 minutes before your arrival in Fez, so that we can send you our porter:
+212 (0) 6 66 88 20 24.

In order to find us more easily, we advise you to use, not your GPS (because our street is badly positioned) but, Google Maps by searching for "Riad Mayfez Suites & Spa".

If you come by car, the location of the nearest garage is the following: It is neither clean nor chic, but it is secure.

WARNING : we kindly recommend our guests to beware of false guides that swarm all over the medina, in the city and especially on the websites. They carry counterfeit official badges and offer cheaper services than those in force (400 DH / day for 4 pers.). They are not dangerous but they will take you to tour the bazaars of their acquaintances, friends and cousins only and will take you for lunch at 5 star rates in shabby groceries. If you need any advice or want to take advantage of a guide, we will provide you with advises upon your arrival.

In order to provide you with additional comfort and / or to prevent you from getting lost in the alleys of the medina, we organize a transfer service to and from the airport. If you wish to benefit from this service, please inform us by providing the details of your flight. This service is charged MAD 225.
Our cancellation policy concerns customers who reserved by their own means and not via travel agencies. Travel agencies are requested to contact the Riad directly to make their bookings and to enquire about their specific cancellation conditions.

Strict cancellation conditions (normal high season rates) :

– Up to 30 days before arrival: free cancellation.
– Between 30 and 15 days: 50% of the total amount.
– Between 15 and 4 days: 75% of the total amount.
– Between 3 and 1 day: 100% of the total amount.
– No show*: 100% of the total amount.

Flexible cancellation conditions (normal low and medium season rates) :

– Up to 15 days before arrival: free cancellation.
– Between 15 and 4 days : 50% of the total amount.
– Between 3 and 1 days: 75% of the total amount.
– No show*: 100% of the total amount.

* applies to any customer who has not arrived before 12:15 a.m. the night after the scheduled arrival date.

For bookings between December 20 and January 4, 100% of the booking amount will be required 30 days before. Any cancellation from these 30 days will result in a total non-refund of the booking.

Non-refundable fares do not, of course, benefit from cancellation conditions.

Miscellaneous :

Please note that special requests will be satisfied subject to availability and will be entitled to additional charges.

Private parties or events are strictly prohibited in the Riad unless agreed before with the management.
mayfez bar
The odalisque
Cooking Classes
The Medina of Fez

The Medina of Fez is the heir city of Andalusian culture and the cradle of the main Moroccan dynasties. Built in the 8th century, Fez is fascinating and bewitching, both traditional and modern.

You will Enjoy its medieval Marinid architecture, ancient atmosphere and animated souks. With our guide you will discover the Medina through various fascinating places from the traditional tanneries to the madrassas (Madrassa Bouanania for non Muslims) and foundouks, but also the Mellah (the Jewish quarter) with its cemetery and synagogue preserving precious scrolls dating back to the IV century ...

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